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Policies

Cape
Hope
Building Supply
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Cape Hope Building Supply – Delivery & Claims Policy

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1. Delivery Area and Fees

  • Free delivery is available within 80 km of Cape Town, South Africa.

  • Orders beyond 80 km are subject to a delivery fee. Customers must contact Cape Hope Building Supply to confirm the shipping cost before placing an order. Orders placed without prior confirmation may be cancelled at our discretion.

2. Delivery Timeframe

  • Deliveries within 80 km are completed within 2–5 business days.

  • Smaller orders may require the full 5 business days to schedule.

  • Delivery timeframes are estimates only. Cape Hope Building Supply is not responsible for losses or penalties arising from delayed delivery.

3. Risk and Ownership

  • Risk of loss and ownership transfer to the customer at the time of delivery as recorded by signature or photo confirmation from our logistics partner, Protech Building Products.

  • Customers must ensure that someone is available to receive and inspect the goods at the delivery address.

4. Delivery Exclusions

  • Cape Hope Building Supply is not liable for delays caused by factors outside our control, including strikes, weather, transport disruptions, customs delays, or force majeure events.

5. Delivery Access and Conditions

  • Customers are responsible for ensuring safe and reasonable access to the delivery location. Additional charges may apply if special handling or re-delivery is required due to inaccessible sites or failed delivery attempts.

6. Damaged Products and Claims

  • If goods are damaged upon delivery, the customer must:

    1. Take clear photographs of the product and packaging immediately.

    2. Notify Cape Hope Building Supply within 24 hours of delivery.

    3. Retain the product, packaging, and all contents in original condition until inspection or resolution.

  • Valid claims will be resolved by replacement only, subject to stock availability. Refunds are not provided.

7. Returns and Exchanges

  • Exchanges are permitted within 7 days of delivery for products ordered. Products must be unused, unopened, and in their original packaging.

  • The customer will be responsible for any collection fees.

  • Returns for refund are not accepted.

8. Product Handling After Delivery

  • Once delivered, customers are responsible for proper storage and handling of products. Cape Hope Building Supply is not liable for damage, spoilage, or degradation caused by improper storage, including but not limited to exposure to moisture, heat, or contamination.

9. Customer Measurements and Orders

  • Customers are responsible for providing accurate measurements and quantities when ordering. Cape Hope Building Supply is not liable for over-ordering, under-ordering, or incorrect specifications provided by the customer.

10. Limitation of Liability

  • Cape Hope Building Supply’s liability is limited to the replacement value of the product. We are not responsible for indirect, incidental, or consequential losses, including project delays or loss of profits, resulting from late delivery, damaged goods, or product defects.

11. Policy Changes

  • Cape Hope Building Supply reserves the right to update or amend this Delivery & Claims Policy at any time without prior notice.

12. Governing Law and Disputes

  • This policy is governed by the laws of South Africa. Any dispute shall be resolved exclusively by the courts of Cape Town, Western Cape.

13. Acceptance of Terms

  • By purchasing from Cape Hope Building Supply or using our delivery services, you confirm that you have read, understood, and agreed to this Delivery & Claims Policy.

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